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Call Us Today!
715-834-5277
Call Us Today!
715-834-5277

FAQ

Auto Vision Center is here in Eau Claire to fix your windshield replacement or windshield repair and get you back on the road as fast possible.  We’ll answer any questions you may have and here are some the most frequent:
INSURANCE
Q. Do I need to call my insurance company first?
A. No, no call is needed. We work insurance companies daily and most invoicing is done electronically
We will expedite this process and all we need from you is your policy information. We'll call your agent for you if this information is not readily available. We work with ALL insurance companies and know most Eau Claire and Chippewa Valley area insurance agents.
WINDSHIELD REPAIR
Q. What size chip can you repair?
A. For safety and visibility, we usually work with damage the size of a quarter or less.
 
Q. How long of a crack do you repair?
A. Windshield cracks greater than one inch are usually not accepted for repairs. There are a few exceptions and we can discuss during your free estimate.
 
Q. How much time does a windshield repair take?
A. Generally, chip repairs take a half hour or less.

Q. Do I have to wait to drive after a windshield repair is done?
A. No.  You can drive and wash your vehicle right after the repair process is complete.
WINDSHIELD REPLACEMENT
Q. Do I have to wait long for the replacement glass for my vehicle?
A. We stock hundreds of windshields for the most popular vehicles. If we don’t have it at the shop, we can usually have the next day.

Q. Do I have to bring my vehicle to your location?
A. No, you have the choice. Although we’re conveniently located on the west side of Eau Claire, we offer mobile service for most installations.  You can also leave your vehicle with us or wait for the repairs to be completed.  During our sometimes nasty Wisconsin winters, we offer pickup and delivery.  If you need to leave your vehicle, we’re happy to drop you off.
 
Q. How long does a windshield installation take?
A. We usually schedule 1 – 1½ hours for a windshield replacement. Then your vehicle will then have to sit one hour from the time we set the glass until it's safe to drive.
 
Q. Is there a guarantee on auto glass replacements?
A. Our warranties usually cover breakage for 1 year, and lifetime against leakage to the original purchaser.  In the exception that you are not eligible for the warranty, we notify you before the replacement.
Q. Do I have to wait to wash my vehicle?
A. Its recommended to wait for 24 hours, but normal rain is not an issue.

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  • Address

    Auto Vision Center
    2500 W Cameron
    Eau Claire, WI 54703
    Phone: 715-834-5277
    Email: admin@autovisioncenter.net

    Business Hours

    Mon - Fri: 07:30 AM - 05:00 PM
    Sat - Sun: Closed
    In Business Since 1985

    Payment Options